Frequently Asked Q & A

Q1:  What is Enterprise Email (EE)?
A1:   During 2011, Army email users will transition to an Enterprise Email service managed by the Defense Information Systems Agency.  Instead of accessing email through local email servers at each installation, users will reach through the network to access email services from DoD data centers.  This new approach provides significant capability improvements for email users. Back to Q&A

Q2:  What are the capability improvements?
A2: - Minimum 4 gigabytes of on-line email storage – 40 times the current 100 megabyte limit
- 500 megabyte webmail accounts for those who don’t normally use Army email to perform their duties
- Improved webmail interface, more like the full Outlook program
- Access to email from anywhere, at any time, from any authorized device
- Share individual, organizational, and resource calendars across the enterprise
- Find email addresses and contact information of Army and DoD email users at other locations across DoD
- Keep your email account active during PCS moves and unit relocations
- Send emails with larger attachments than currently allowed (up to 20MB in size) Back to Q&A

Q3:  What is the scope of EE?
A3:  The scope of this effort includes all Non-secure and Secret Internet Protocol Router Network (NIPRNET and SIPRNET) Exchange systems with the exception of those that deploy with operating forces.  Subsequent orders will address non-Exchange based systems. Back to Q&A

Q4:  Will my email address change?

A4:  - Yes.  Basic domain name is
- Everyone will have an address ending this way
- Address will contain first name.middle initial.last name (numbers for similar names i.e.,
- Uniformed (Army) service members will also have alias.  (Other services will have their own alias.)
- Each account will also have a “persona extension” identifying the persona for that specific account (.mil, .civ, .ctr, etc.).  This extension is critical for users with multiple  personas (such as Reservist and contractor) in order to distinguish between their accounts  and to meet DoD requirements
- Example of  person with Reserve and contractor personas:  and to Q&A

 Q5:  What will happen if people try to send email to my old address?
A5:  Although you will have a new e-mail address, you will continue to receive e-mail addressed to your old address for at least a year and possibly longer.  It’s recommended you begin advising friends and coworkers to begin using the new e-mail address and plan to change your business cards within that time period. Back to Q&A

Q6: How and when will the migration occur?
A6:  Migration will be performed installation by installation.  Fort Belvoir is currently scheduled to migrate from June 23rd through July 11th, 2011.  The intent is for all Army email users worldwide to migrate to Enterprise Email by 31 Dec 2011.
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Q7:  How will I know when my migration will take place and what I need to do?
A7:  You will receive advance warnings, by a variety of means - including emails - several times prior to the actual transition.  These warnings and other communication will explain your responsibilities throughout the process.  The night of the transition, you should receive a “final warning” that the action is about to take place. Back to Q&A

Q8:  How does migration really happen?
A8:  Your email data will be copied, rather than actually "migrated".  The old data will remain on existing servers so that it can be recovered/re-utilized if an unexpected problem occurs.  Back to Q&A

Q9:  What will be copied and migrated?
A9:  All current email and calendar data will be copied and transferred to your new Enterprise Email account.  No data will be lost during the migration.  Depending on the size of your calendar (and associated mailbox), some of the old calendar data may be copied out into a PST and provided locally. Back to Q&A

Q10:  Will the migration affect other programs or data that I have or use on my computer?
A10:  No. Back to Q&A

Q11:  Who will guide the process?
A11:  Local NEC and additional migration support personnel will guide the migration process and help email users prepare during the weeks prior to migration, as well as resolving any problems afte the migration. Back to Q&A

Q12:  Will I need to be at my computer during the migration?
A12:  No.  The transition will generally occur overnight. Back to Q&A

Q13:  What if my computer is turned off during migration?
A13:  The migration tool can migrate mailboxes even if the user's computer is turned off, although the migration process is cleaner and less painful if the computer is on during the migration. Back to Q&A

Q14:  Will I need to reboot my computer after the migration?
A14:  No, your system will automatically be rebooted.  When you log in the next day you should be able to use the Outlook icon just as you did before and gain immediate access to your mail. Back to Q&A

Q15:  What if I am TDY or deployed during the transition period?
A15:  Ensure your chain of command advises the Enterprise E-mail Transition Team and they will arrange for their transition separately. Back to Q&A

Q16:  How will I access the enterprise system?
A16:  Soldiers, DA Civilians, and contractors will be able to access their email from any government-managed computer.  CACs will be used for authentication.  Those with Exchange accounts today will be able to use Outlook or Webmail to access the enterprise system.   Those with only AKO webmail today will be able to use webmail to access the enterprise system.
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Q17:  Will it have a different login?
A17:  - Outlook users will have a very slight difference in login.
- When Outlook is opened, a user will be prompted to select the correct PKI certificate for authentication.
- Depending on how long since the PIN was last entered, a user may have to re-enter their PIN.
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Q18:  How will the webmail login work?
A18:  - Webmail CAC login will remain the same.
- When a user hits the website, they will be prompted to select the correct PKI certificate for authentication and enter their PIN. Back to Q&A

Q19:  Will the webmail be different from AKO?

A19:  - Yes, webmail will be much more like Outlook.
- Emails open in a new window so you can have more than one open.
- Mail, Calendar, Contacts, Tasks will be available in the same location as Outlook. Back to Q&A

Q20:  Will the EE migration affect tactical systems?
A20:  - EE is focused on Generating Force email.
- No changes / affect on current tactical Email systems (although there is an integration capability to enable a seamless transition to/from deployment.) Back to Q&A

Q21:  When a user's account name is changed to the new naming convention, what happens to CAC/PKI certs?  Currently, CAC/PKI certs are tied to the current AKO email address.
A21:  The ability to authenticate to the DoD Enterprise Email Service will not be impacted due to a user name change.  The impact to other external systems also should not be impacted due to DoD Enterprise Email.  As Army CACs expire, new CACs will be issued with the enterprise email address on the new PKI certificates.  Signing and encrypting/decrypting email will not be affected by the change, but will continue to happen as it does today. Back to Q&A

Q22:  Will I have to obtain a new CAC?
A22: No, but if your CAC is due to expire before July 2011, it is advised getting a new CAC. Back to Q&A

Q23:  Will the migration affect how I use the Internet?
A23: No. Back to Q&A

Q24:  Will I be able to access enterprise from home?
A24:  Home access will be allowed with the right system credentials (final solution still TBD, but it will be a webmail interface). Back to Q&A

Q25:  What about SIPR email?
A25:  SIPR garrison email will also migrate to EE, but the timeline for migration is a few months behind the NIPR migration timeline. Back to Q&A

Q26:  How will returning units from overseas assignments (tactical and otherwise) be migrated into EE?
A26:  Migrations can start and finish without the local workstation being turned on. Once the workstation does return and is updated with the proper software, the users mail is repointed to the new Exchange server.  The migration tool can import and export email between the enterprise system and tactical systems.
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Q27:  What about mobile clients?
A27:  - The enterprise system has SIPR & NIPR support for mobile clients (SIPR: SME PED.  NIPR: Blackberry, WinMobile, and others when approved).
- Blackberry devices will continue to be provided by local NECs and there will be no change in carriers or phone numbers.
-Please read instructions on how to manage your BlackBerry, link is on the right side of this page.
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Q28:  Whom do I contact if I have problems or questions before, during or after the migration is completed?
A28:  Contact your organizational IMO, they will have been advised how to handle most common problems, and will know when to escalate to the Army Enterprise Service Desk (AESD) or local NEC Service Desk for advanced support. Back to Q&A

Q29:  I have additional questions.  How can I get them answered?
A29:  Post your additional questions to the MilBook discussion forum at
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